HP OfficeJet paper mismatch

Submitted by Tha-Fox on 2018-06-11

I got an HP OfficeJet 7500A Wide Format printer for free and decided to try it out. It is a wireless printer and every operating system I'm using (Arch Linux, MacOS and Windows 10) worked without a hitch except for one thing: printing. I thought I would face problems with Arch and scanning over network but the only problem was paper mismatch.

When I got this paper mismatch error, I thought I had something wrong with the driver settings. Then again, this happened on every three operating system running with different operating systems. After I had spent a couple of hours searching for a solution, I found a weird "bug" in one setting. When selecting quality settings, if you change quality from Normal to Best, the Media setting above it inserts a couple of spaces in front of the value. These images may help you to get it.

Normal quality setting

There the Media setting with value "Plain Paper" starts from the beginning of the line. Now compare the Media setting when Quality is changed to Best.

Best quality setting.

For some reason there are now a couple of spaces in front of the text "Plain Paper".

Because I got the printer for free, I wanted to get the most out of it. I had changed the quality setting to Best for all my laptops. When I changed it to Normal, printing worked just fine.







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